Reference

How alxsistoto Handles Your Personal Data

This privacy policy tells you exactly what data we collect when you use your account, how we store it, and what rights you have over it.

Account data protectedDANA, OVO, GoPay transaction privacyYour data rights applyContact us to update or deleteIndonesia-applicable policy

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DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Data security is built into how we operate, not treated as an afterthought. Your account credentials are stored using industry-standard encryption, and payment data passing through DANA, OVO, and GoPay flows over secured connections. We review our data handling practices regularly and update this policy when our processes change — the current version is always the one you find here.

Encrypted Account Storage

Your login credentials and identity details are encrypted at rest. We do not store your e-wallet PINs — those stay inside your DANA, OVO, or GoPay app.

Cookie Controls

Session cookies keep you logged in across mobile and browser. You can clear or block cookies through your device browser settings; this may affect how your session behaves on return visits.

Data Retention Limits

We keep your account data only while your account is active. Once you close it, personal data is deleted or anonymised within the period required under applicable local law.

Third-Party Limits

Payment processors like DANA, OVO, and GoPay receive only the transaction data they need to process your deposit or withdrawal. We do not pass your data to advertisers or data brokers.

What We Collect and Why We Collect It

alxsistoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with alxsistoto, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, email address, phone number, and the payment details associated with your chosen wallet — DANA, OVO, or GoPay.

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We also record device identifiers and session data to detect unusual login behaviour and protect your account from unauthorised access. Transaction records tied to your wallet are kept to fulfil payment processing requirements and to handle any dispute you raise with us. We do not sell
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your personal data to third parties. Data shared with payment processors — including DANA, OVO, and GoPay — is limited strictly to what those processors need to complete your transaction. Cookies and similar tracking tools record your session preferences and help us keep you logged in
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across browser sessions; you can manage cookie preferences through your browser settings at any time. Data we collect is retained only for as long as your account remains active or as long as applicable law requires us to keep it. If you close your account, we
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will delete or anonymise your personal data within the period set by applicable local law and eligible region requirements. Availability of this service depends on local law where you are located.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA RIGHTS CONTACT

How to Reach Us About Your Privacy

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. Send your request through the live chat inside your account dashboard, or use the email channel listed below. We aim to acknowledge your request promptly and resolve it within the timeframe required by applicable local law.

Team online

Live Chat

Open your account dashboard and start a live chat session. Describe your data request clearly — access, correction, or deletion — and our team will pick it up.

Email Support

Send your privacy request to our support email. Include your registered phone number and the wallet type you use — DANA, OVO, or GoPay — so we can locate your account quickly.

Account Settings

Some data updates — like your registered phone number or linked e-wallet — can be changed directly inside account settings without contacting support first.

Common Questions About Your Data and This Policy

These are the questions we hear most often about how your data is handled. If yours isn't here, reach out through live chat or email and we'll respond with a clear answer.

We collect your name, email, phone number, and the wallet details you use — DANA, OVO, or GoPay. Device and session data is also recorded to secure your login.

We share only what payment processors need to complete your transactions. We do not sell your data or pass it to advertisers. No third party receives more than what the transaction requires.

Send your request via live chat inside your account dashboard or by email. Include your registered phone number and linked wallet type so we can locate your record quickly.

After account closure, we delete or anonymise your personal data within the timeframe required by applicable local law. You can ask us what that period is when you submit your closure request.

We store only the identifiers needed to route your transaction. We never store your e-wallet PIN or full authentication credentials — those remain inside your own wallet app.

Some details can be updated directly in account settings. For changes that affect identity verification — like a new phone number tied to your OVO or GoPay — contact support to complete the process securely.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoLampung Live Table InfoFAQ

How alxsistoto Handles Your Personal Data

How We Protect and Manage Your Data

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Common Questions About Your Data and This Policy

01 What personal data does alxsistoto collect when I open an account?

02 Does alxsistoto share my data with other companies?

03 How do I request access to or deletion of my personal data?

04 How long do you keep my data after I close my account?

05 Are my DANA, OVO, and GoPay wallet details stored by alxsistoto?

06 Can I update the email or phone number on my account myself?

Privacy Policy

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